All work

Product design · UI development

Crown Castle.

Clarity at enterprise scale.

Simplifying complex infrastructure workflows through user research, thoughtful product design, and a shared design system.

Web UI Developer
Nov. 2016 - Jan. 2022
Product Designer
Jan. 2022 - Sept. 2024
Crown Castle / Product in focus
Tower Demand Analytics map with dark basemap and measurement tools
A shared design system and research-led tools for infrastructure teams.
Areas of contribution
  • User research
  • Design systems
  • Application design

Web UI Developer

My role as a Web User Interface Developer was to prototype, design, and build user interfaces for Crown Castle's web applications. This includes capturing user requirements through collaboration with Product Owners, end users and Project Managers, leading and participating in testing sessions, and executing final implementation of the UI based on feedback and enterprise guidelines.

Design system

During this time I created and maintained a design system complete with UX/ UI guidelines and a shared library of Angular/Bootstrap components that made app development both faster and more consistent for dozens of software developers across multiple SCRUM teams while managing stakeholders to ensure company-wide adoption.

Product Designer

Founding member of Crown Castle's newly created Product Design team transforming the user experience of Crown Castle’s web and mobile apps. Responsible for translating concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences while collaborating with Product and Engineering teams in an Agile environment to ensure the finished product meets user needs and creates value for the business. Also responsible for managing external design resources on several transformational projects.

User Research

Lead User Research workshops to create Personas, Journey Maps and informational videos to share UXR learnings with the team. Then leveraged that knowledge to build wireframes, mockups and interactive prototypes in Figma to test product assumptions with users and provide developers with a clear requirement for the product’s UX/UI.

Crown Castle user research

Personas & Journey Maps

Wireframes & Mockups

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